FAQ

Monday – Friday :  8:30am-6:00pm
Saturday :  9:00am – 2:00pm (by appointment only)
Sunday : Closed

If you are an existing customer with IH Casa Decor, you can contact us directly and your existing login credentials should be transferred. 

If you are a new customer, you have to register for an account by filling in all the necessary information and then a username and password will be emailed to you.   

You are able to place your order through the following methods:

Emailing your order to orderdesk@ihcasadecor.com

Faxing a copy of your order to 905-795-9226

Visiting our showroom to physically place an order – please see our COVID-19 notice.

Placing an order directly on our website

The showroom is located at 7325 Bramalea Rd. Mississauga, Ontario L5S 1C5.

If you would like to visit the showroom, please call 905-795-9215 to schedule an appointment before arriving.

Unfortunately, we are a wholesaler to retail distributors, we do not sell directly to the public.

Please call our office and we will be able to navigate you to one of our retail distributors, where can select and purchase products of your preference.

Please register for an account to receive a username and password. If you are still unable to see any pricing or products, please call our office and we will help reset your account.

Yes, please schedule an appointment with our office before coming into our showroom. Once your order is finalized, we will fulfill the order for you.

We accept cash, visa and mastercard.

Currently, we are only shipping orders within Canada. For any US inquiries, please contact our office and we can discuss.

There is no minimum dollar value order, however a minimum quantity per SKU purchased is in effect.

Shipping varies depending on your location.  Please contact the shipping department to receive a quote for your shipment.

You can file a claim by calling the office at 905-795-9215, sending a fax to 905-795-9226 or emailing to orderdesk@ihcasadecor.com.  Please include your invoice # when filing a claim.